Home
Benefits Guide
Medical Plans Summary of Benefits and Coverage
Benefits Directory
Health Savings Account
401(k) & ESPP
Media Library

FAQs

Please see below for answers to frequently asked questions regarding your benefits.

Medical, Dental, Vision

Medical Benefits

What’s covered under my Kodiak health plan?

  • For PPO Plan Members: review your plan summary online.
  • For High Deductible + HSA Plan Members: review your deductible and coverage summary.
  • Remember both plans cover preventive and routine care.

How do I find an in-network doctor or specialist?

  • Use the BCBS portal or call 800-521-2227
  • Or use Provider Finder® on bcbstx.com or the Blue Cross Blue Shield of Texas mobile app

How do I request a medical reimbursement?

  • Log into your BCBS member portal
  • Go to Claims > How to file and appeal a claim
  • Download the claim form and submit via the Message Center

What’s covered for prescriptions?

  • Most generic drugs are covered at a lower cost
  • Check the Performance Drug List on the BCBS website

Where can I find my Medical ID card online?

  • Log in to bcbstx.com or use the Blue Cross Blue Shield of Texas mobile app
  • Once logged in, select “Member ID card” to view or download

What do I need to create my online account?

  • Member ID
    • Social security number
  • Group Number:
    • PPO plans: 362826
    • HDHP plans: 362846

Can I search for Spanish-speaking doctors or telehealth providers?

  • Yes. Filter your search results to find Spanish-speaking doctors, telehealth providers, and those accepting new patients

How can I estimate costs for procedures?

  • Use the Provider Finder tool to compare prices for over 1,700 medical services, treatments, and tests.

What support is available for urgent or late-night health concerns?

  • Call the 24/7 Nurseline at 800-581-0368. Registered nurses are available anytime to help assess symptoms and guide next steps.

Does BCBS offer telehealth services/virtual healthcare visits?

  • Yes. BCBS gives you and your covered dependents access to MDLIVE for non-emergency medical care. You can connect with a board-certified doctor anytime, 24/7.
  • Visit www.MDLIVE.com or call 888-680-8646

How do I create an account using the MDLIVE website?

  • Go to mdlive.com/bcbstx and click “Activate Now”
  • Enter your member ID and other information, enter your email address, and create a password
  • Click submit. Your account is now created. You should receive a confirmation email confirming your account has been created.

Dental Benefits

How do I create my Ameritas dental account?

  • Visit ameritas.com/sign-in and click “Member Sign In” under Personal Accounts
  • First-time users select “Register Now” and provide your User ID and password

How do I find in-network dental providers?

  • Use the Find a Provider tool at ameritas.com
  • Or use the Ameritas Benefits app on the App Store or Google Play

How do I access my dental ID card?

  • Go to the Ameritas portal. Once signed in, go to the Dental section
  • Click “ID Card” then “View, Print or Save” to generate a PDF of your cards

How do I submit a dental claim or view coverage?

  • Providers typically submit claims directly
  • If needed, use the Ameritas claim form and authorize payment to the provider
  • Check coverage through the Benefit Guide or your Ameritas portal

Who should I contact for help?

  • Website: www.ameritas.com
  • App: Ameritas Benefits (App Store & Google Play)
  • Phone: 800-300-9566

Vision and Hearing Benefits

How do I create my VSP Vision Care account?

  • Visit the VSP Vision Care website or download the VSP app
  • Click “Log In” and choose “Create an Account”
  • Enter your personal info and follow the prompts

How do I access my Vision Member ID card?

  • Log into your account at vsp.com or via the VSP app
  • From the homepage, select “View Member ID Card”
  • Save, print, or email the card as needed

How do I file a vision reimbursement claim?

  • Submit online through your VSP account
    Or mail the paper form to VSP

How do I check my vision coverage?

  • Log into your VSP member account and access “Your Benefit & Claim History”

Where can I use my vision benefits?

  • Network providers: Visionworks®, Walmart, Sam’s Club, Costco
  • Online: Eyeconic®

Does Kodiak have hearing plan coverage?

  • Yes, if you are enrolled in Ameritas’ vision plan, hearing coverage is automatically included.

Are hearing aids covered under our plan?

  • Yes, hearing aids are covered at 50% coinsurance, with no deductible.
  • Call 877-359-8346 to learn more.

Health Savings Account & Dependent Care FSA

HSA

What is an HSA?

  • A tax-advantaged account for qualified medical expenses, available to HDHP enrollees.
  • Contributions, growth, and eligible withdrawals are tax-free.

How do I use my HSA funds?

  • Use your Fidelity debit card for eligible expenses (copays, prescriptions, dental, vision)
  • Or pay out of pocket and submit a reimbursement request via the Fidelity portal/app

How can I change my contribution amount?

  1. Log in at myworkday.com
  2. Go to Benefits and Pay → Benefits Elections
  3. Select Change HSA Contribution
  4. Enter new amount and effective date, then submit

How do I get a new debit card?

  • Call Fidelity at 1-800-835-5095

How can I transfer or roll over an existing HSA?

  • Transfer: direct move from old custodian to Fidelity
  • Rollover: receive funds and deposit within 60 days
  • Benefits: simplified tracking, reduced fees, investment options
  • For assistance, call 1-800-835-5095

Dependent Care FSA

What is a DCFSA?

  • A pre-tax account to pay for eligible child or adult dependent care while you work.

Who qualifies?

  • Children under 13
  • Adult dependents needing daily support

What expenses are covered?

  • Preschool, daycare, summer camps
  • Babysitters, nannies, au pairs
  • Adult day care or in-home assistance
  • Transportation and late-pickup fees

How do I enroll and use my account?

  1. Enroll during open enrollment or after a qualifying life event
  2. Choose your annual contribution amount
  3. Use the HealthEquity portal/app to track spending and submit claims

What do I need for reimbursement?

  • Receipts or invoices showing provider and dependent names, dates, and costs
  • Submit via HealthEquity.com/login or the mobile app

Need help?

  • HealthEquity Member Services: 866-735-8195 (24/7)
  • Website: HealthEquity.com/Learn
  • App: HealthEquity (App Store & Google Play)

401(k) & ESPP

401(k)

How do I access my 401(k)?

  • Visit NetBenefits.com or 401k.com
  • New users can click “Register as a new user” to create an account
  • Once logged in, explore personalized financial options from the homepage

How do I change my 401(k) contributions?

  • Log into Fidelity NetBenefits and select your KODIAK GAS SERVICES 401(k):5981W plan
  • Click the three dots next to the plan name, then choose “Contribution Amount”
  • Click “Begin change contributions” under “Change Contributions”
  • Enter your preferred pre-tax and/or Roth contribution percentages (0–100%, in 1% increments)
  • Click “Change Contribution Amount,” then review and submit your changes
  • Changes are typically reflected within 1–2 pay periods

How can I request a 401(k) loan or withdrawal?

  1. Call Fidelity at 800-835-5097 or log into Fidelity NetBenefits
  2. Select your KODIAK GAS SERVICES 401(k):5981W plan and click the three dots, then “Loans or Withdrawals”
  3. Under “Request a new loan or withdrawal,” choose “Explore your options”
  4. Select a loan or withdrawal type, enter amount and repayment terms, then click “Calculate”
  5. Review your payment schedule, interest rate and fees, and first/last payment dates
  6. Click “Begin Loan Request” or adjust terms by selecting “Model Another Loan”
  7. Confirm your address and delivery method, then complete the review and submit process

 

Note: Loans are repaid via after-tax payroll deductions with associated fees.

How do I roll over retirement funds into my Kodiak 401(k)?

  • Visit Fidelity NetBenefits or call 800-835-5097
  • Select your KODIAK GAS SERVICES 401(k):5981W plan and click the three dots, then choose “Rollovers”
  • Under “I want to:”, choose “Move money into my KODIAK GAS SERVICES retirement plan”
  • Answer whether you have a check from your former retirement account (“Yes,” “No,” or “It was sent to Fidelity”)
  • Click “Get Started” and follow the on-screen steps

Employee Stock Purchase Plan (ESPP)

How does Kodiak’s ESPP work?

  • Purchase company stock via after-tax payroll deductions at a 15% discount with lookback
  • Eligibility: All U.S. payroll employees (excluding temps/interns)
  • Enrollment windows:
    • May 1–15 (effective June 1–Nov 30)
    • Nov 1–15 (effective Dec 1–May 31)
  • Enroll via Fidelity NetBenefits; a Fidelity Account® will be created for your shares
  • For more information, visit the ESPP page of the website: https://benefits.kodiakgas.com/401k-espp/

Voluntary Benefits & Claims

Voluntary Benefits

How do I submit voluntary benefit claims (hospital, critical illness, accident)?

Policy # 961924. Submit via:

  • Fax: 866-376-9480
  • Email: slfworksiteclaims@yourbenefitexpert.com
  • Mail: P.O. Box 9757, Portland, ME 04104

 

Kodiak’s headquarters address: 

9950 Woodloch Forest Dr Floor 19
The Woodlands, TX 77380
United States of America

How do I get my $50 for a wellness exam?

  • If enrolled in Accident or Critical Illness plans, submit a claim using the same Sun Life form and methods.

How do I file a Life or Accidental Death claim?

Policy #941330. Submit via:

  • Fax: 800-979-5128
  • Email: usebglifeclaimsinbox@sunlife.com
  • Mail: P.O. Box 81365, Wellesley Hills, MA 02481

 

Kodiak’s headquarters address:

9950 Woodloch Forest Dr Floor 19
The Woodlands, TX 77380
United States of America

What about Accidental Dismemberment claims?

Policy #941330. Submit via:

  • Fax: 888-551-2084
  • Email: myclaimdocuments@sunlife.com
  • Mail: P.O. Box 81365, Wellesley Hills, MA 02481

 

Kodiak’s headquarters address:

9950 Woodloch Forest Dr Floor 19
The Woodlands, TX 77380
United States of America

Genomic Life

What is Genomic Life?

  • A health benefit program offering genetic screening, expert counseling, and oncology navigation to guide cancer treatment decisions.

What does the Cancer Guardian benefit include?

  • Genetic health screen, carrier testing, and counseling
  • Clinical action plan and medication response insight
  • Personalized oncology navigation and expert support if diagnosed

What does the program include?

Depending on your plan:

  • Genetic screening for inherited conditions
  • Pharmacogenomic testing for medication response
  • Carrier testing for family planning
  • Personalized counseling and clinical action plans
  • Cancer-specific genomic profiling and treatment navigation
  • Clinical trial education and physician consultations

How do I get started with Genomic Life?

  1. Create an account at member.genomiclife.com
  2. Provide a home saliva sample
  3. Review results with a genetic counselor and share with your doctor

Where can I learn more or get support?

  • Website: www.genomiclife.com
  • Phone: 844-MYGENOME (844-694-3666)

Email: memberservices@genomiclife.com or navigation@genomiclife.com

LegalShield & IDShield

What is LegalShield?

  • Affordable legal protection for you and your family through a provider law firm.

What’s included in LegalShield?

  • Legal advice and consultations
  • Document and contract review
  • Family law, estate planning, financial issues, home transactions
  • 24/7 emergency access for covered matters
  • Free legal forms and mobile app access

Who’s covered under LegalShield?

  • Employee, spouse/domestic partner, dependent children up to age 26
  • Parents and in-laws for specific services

What is IDShield?

  • Identity protection with full-service restoration in case of data compromise.

What’s included in IDShield?

  • Identity monitoring for SSN, passport, driver’s license, and more
  • Alerts for suspicious activity
  • Licensed investigator for restoration
  • Up to $5 million fraud-related expense protection
  • Device protection (3 for Individual, 15 for Family)
  • VPN, password manager, parental controls
  • Mobile app with credit score and threat alerts

Who’s covered under IDShield?

  • Individual Plan: employee only
  • Family Plan: spouse/domestic partner and children (monitoring under 18, restoration through 26)

What is the combined coverage discount?

  • Bundled discount when enrolling in both LegalShield and IDShield.

Pet Insurance

What is MetLife Pet Insurance?

  • Coverage for veterinary costs for your dogs and cats, with customizable plans and fast claims processing.

What does coverage include?

  • Up to 90% reimbursement for eligible veterinary costs
  • Accidents, illnesses, hereditary/chronic/congenital conditions
  • Surgeries, hospital stays, exams, medications
  • Alternative and holistic therapies
  • Optional preventive care (vaccinations, checkups)

 

You can visit any licensed U.S. veterinarian, specialist, or emergency clinic.

How does enrollment work?

  1. Go to www.metlife.com/getpetquote
  2. Customize your plan and get a quote
  3. Enroll online or call MetLife at 1-800-GET-MET8

 

Discounts up to 30% may apply for employees or multi-pet households.

How do I file a claim?

  • Pay your vet bill
  • Submit your invoice and proof of payment via the MetLife Pet mobile app or online portal
  • Receive reimbursement by check or direct deposit (most claims processed within 10 days)

What plan options are available?

  • Coverage levels: $500 to unlimited
  • Reimbursement rates: 50% to 90%
  • Deductibles: $0 to $2,500

 

Your deductible may decrease automatically if you’re claim-free for a year.

Time Away & Personal Support

Leaves & Disability

What is FMLA and who’s eligible?

The Family and Medical Leave Act provides up to 12 weeks of unpaid leave for qualifying family and medical reasons. Eligibility requires:

  • Employed at Kodiak for at least 12 months
  • Worked at least 1,250 hours in the past year
  • Work site has 50+ employees within a 75-mile radius

You can find our FMLA policy linked here.

How do I apply for FMLA or disability?

Kodiak partners with Sun Life AMS for leave management. To apply:

  • Visit www.sunlife-ams.com
  • Call 877-786-3652
  • Email Absence@sunlife-ams.com
  • Also notify your supervisor and HR

What’s the difference between Short-Term and Long-Term Disability?

  • Short-Term disability
    • 60% of weekly income – up to $2,000 a week, up to 13 weeks; managed weekly
  • Long-Term disability
    • 60% of monthly income – up to $10,000 a month

Employee Assistance Program (EAP)

What help can I get through the EAP?

Confidential support includes:

  • Therapy (up to 5 sessions per household member)
  • Legal and financial guidance
  • Marriage/divorce support
  • Work/life resources (childcare, elder care, housing)

Contact SupportLinc:

  • Phone: 888-881-5462
  • Website: www.supportlinc.com (Username: kodiakgas)
  • Text: SUPPORT to 51230
  • Email: support@curalinc.com

Professional Growth & Reimbursement

SHARP (Support of Higher Academic Reimbursement Program

What is SHARP?

Support of Higher Academic Reimbursement Program

 

SHARP is a Kodiak employee benefit program designed to support professional growth and financial wellness through tuition reimbursement, student loan assistance, and professional development funding.

What are the different programs under SHARP?

  • Tuition Reimbursement: Up to $9,250 per calendar year for accredited programs including technical certifications, associate’s, bachelor’s, master’s, or doctoral degrees that enhance their current role or provide opportunities for career advancement.
  • Student Loan Reimbursement: Employees who have been previous students and graduated from a college, university, or technical school needing financial support with student loans. The reimbursement is $200 a month.
  • Professional Development Reimbursement: Employees seeking to enhance their careers through continuing education, certification courses, training, or by attending seminars and professional/industry conferences. Reimbursement will be provided as an expense in Spark.

Who is eligible for SHARP?

To qualify, you must:

  • Be a full-time, active employee
  • Have completed at least 90 days of employment
  • Be in good standing with the company

How do I apply?

  1. Login to kgs.okta.com and open Workday
  2. In the search bar, type “create request”
  3. Select “all” in the request type section and click “OK”
  4. Select the SHARP program that you would like to apply to (e.g., student loan reimbursement)
  5. Fill out the application and click “submit”
  6. Please wait for HR to review your application. For questions, please email hr@kodiakgas.com

Retirement Resources

Retirement

Questions About Retirement?

If you have questions regarding retirement, please watch these three videos:

Questions About Medicare?

For employees approaching the age of Medicare eligibility, there are many things to think about. The following link and videos are provided to help you understand Medicare.

Benefits Assistance

Benefits

Have questions about benefit plans, in-network providers, or claims / billing issues?

Kodiak partners with USI Benefit Resource Center (BRC). Reach them at:

 

  • Phone: 855-874-0110
  • Email: BRCSouthwest@usi.com
  • Hours: Monday–Friday, 8 a.m. to 5 p.m. ET & CT

 

For qualified life events (marriage, birth, divorce), email Benefits@kodiakgas.com within 30 days of the event.

Have questions about benefit plans, in-network providers, or claims and billing issues?

Contact Benefit Resource Center

Send Them an Email

OR call 855-874-0110 
Mon.–Fri. 8 a.m. – 5 p.m. ET & CT

Contact KGS Benefits Department

Send Us An Email